July 22-23 this year, in order to obtain the necessary knowledge and develop relevant skills for effective communication and service delivery, BHMES ANRI's staff conducted training: "Effective Service and Proper Communication.

The training discussed topics such as:

• basic principles and standards of effective service;
• effective communication model;
• verbal and nonverbal communication;
• conversation management techniques;
• Time management;

The training included activities, group work and practical assignments.

The training was conducted by Sofia Mamestrashvili, a certified trainer, Doctor of Psychology.